Frequently asked questions

Ingredients, allergens, delivery and everything else you might want to know about Full Feast Caribbean hot sauces.

About Full Feast

What is Full Feast?

Full Feast is a premium Caribbean-inspired sauce brand focused on bold flavour, quality ingredients, and versatile everyday use. Our sauces are inspired by Caribbean cooking traditions, especially influences from the French Caribbean, including Guadeloupe.

What makes Full Feast sauces different?

We focus on flavour first, not just heat. Our sauces are designed to enhance food naturally while delivering balanced flavour and versatility.

Where can I buy Full Feast sauces?

Currently, Full Feast products are available exclusively through our official website. As the brand grows, we hope to make our products available through selected retailers and supermarkets.

Do you offer different flavour profiles?

Yes. Full Feast offers a range of sauces including Caribbean Hot Sauce, Sauce Créole, Herbal Sauce, Exotic Sauce, Caribbean BBQ Sauce, Caribbean Flaming BBQ Sauce, and Discovery Trio Packs.

Ingredients & Product Information

Are Full Feast sauces handmade?

Yes. Our sauces are produced in small batches using an artisanal approach focused on quality, flavour, and consistency.

Do your sauces contain preservatives?

No. Our sauces are made without preservatives.

Are your sauces suitable for vegans?

Yes. Our sauces are suitable for vegans.

Are your sauces gluten free?

We do not use wheat, barley, rye, or oats in our sauces, making them gluten free. We also do our best to minimise the risk of cross-contamination.

Where can I find ingredient and allergen information?

Full ingredient lists, allergen information, and nutritional details are available on product pages, labels, and during checkout where applicable.

Orders & Shopping

How do I place an order?

Simply add products to your cart, proceed to checkout, enter your delivery details, select your preferred payment method, and confirm your order.

Do I need to create an account to order?

No. Guest checkout is available.

Can I modify or cancel my order?

We process orders quickly. Please contact us as soon as possible if changes are needed.

Will I receive an order confirmation?

Yes. Once payment has been successfully validated, you will automatically receive an order confirmation email.

Payments & Checkout

What payment methods do you accept?

We currently accept Visa, Mastercard, American Express (AMEX), Maestro, Diners Club, Discover, UnionPay, Apple Pay, Google Pay, Shop Pay, PayPal, Klarna, and local European payment methods supported through Mollie including iDEAL, Bancontact, Belfius Direct Net, KBC/CBC Payment Button, EPS, Przelewy24, SEPA Bank Transfer, MB WAY, Multibanco, Swish, Satispay, Pay by Bank, and Wero.

Do you offer installment payments?

Yes. Depending on your country and eligibility, installment options may include Klarna installment payments, Klarna Pay Later, PayPal Pay Later solutions, and Shop Pay Installments.

Is checkout secure?

Yes. All payments are securely processed through encrypted checkout systems powered by Shopify Payments, Mollie, PayPal, Klarna, Apple Pay, and Google Pay. Full Feast does not store your card details.

Shipping & Delivery

Do you ship internationally?

Yes. Full Feast ships worldwide. Shipping options and delivery services are automatically displayed during checkout based on your delivery country.

How much does shipping cost?

Shipping rates are automatically calculated at checkout based on destination country, parcel weight, selected delivery service, and cart size.

What are DDU and DDP shipping options?

Depending on your country, checkout may offer DDU (Delivered Duty Unpaid) or DDP (Delivered Duty Paid) shipping options to simplify international deliveries.

Will I need to manage customs paperwork?

Our shipping solutions are designed to simplify the customer experience as much as possible. Where DDP shipping is available, import taxes and duties can often be handled directly during checkout.

Storage & Product Use

How should I store your sauces?

Store unopened bottles or jars in a cool, dry place. Once opened, refrigerate and consume within the recommended period indicated on the label.

How long do your sauces last once opened?

We generally recommend consuming opened sauces within approximately 8 weeks while refrigerated.

What foods pair well with Full Feast sauces?

Our sauces pair well with chicken, BBQ, seafood, rice dishes, burgers, vegetables, marinades, wraps, sandwiches, and Caribbean or international cuisine.

Returns & Refunds

What is your returns policy?

Due to food safety and hygiene reasons, returns are generally only accepted for damaged, defective, or incorrect items. Please refer to our Shipping & Returns Policy for full details.

My order arrived damaged. What should I do?

Please contact us within 48 hours of delivery with your order number and photos of the damaged parcel or product.

Wholesale & Trade

Do you offer wholesale?

Yes. Full Feast offers wholesale solutions for retail stores, restaurants, delicatessens, distributors, and food professionals.

Do you offer volume discounts?

Yes. Wholesale pricing and volume discounts may be available depending on order quantities and business needs.

How can I order wholesale products?

At the moment, wholesale orders are handled through our trusted wholesale partner platform, Faire. You may also contact us directly at: store-global@fullfeast.com

I'm interested in becoming a reseller or distributor. What should I do?

Please contact us with your business details, website or social media pages, type of business, and estimated order quantities.

Contact & Support

How can I contact Full Feast?

You can contact us via the Contact page on our website or through our support email. We aim to respond within 24–48 business hours.

What are your customer support hours?

Customer support is available Monday to Saturday, excluding public holidays.